Shipping policy

Shipping Policy

At PawFev we ship to the United Kingdom. Standard shipping is £4.99 per order. Shipping is free on orders of £40.00 and over. The exact shipping cost for your order is shown at checkout before you pay.

How We Fulfil Orders

PawFev is an independent online retailer based in Lisbon, Portugal. Our products are shipped directly to you by our overseas fulfilment partner rather than from a UK warehouse. This keeps our prices low, but it means delivery takes longer than a domestically warehoused retailer. The delivery estimates below already account for this.

Order Processing

All orders are processed within 1–3 business days. Orders are not processed, shipped or delivered on weekends or Portuguese public holidays. During periods of high demand, processing may take an additional 1–2 business days, and we will email you if your order is affected.

Delivery Estimates

Destination	Service	Estimated delivery
United Kingdom	Standard Shipping — £4.99 (free over £40)	7–14 business days after dispatch

Delivery estimates are in addition to the 1–3 business day processing time. Estimates are not guarantees; delivery times may vary due to carrier delays, customs clearance or weather.

We do not currently ship to destinations outside the United Kingdom.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email containing your tracking number once your order has been dispatched. Please allow 24–48 hours for tracking information to become active on the carrier's website.

If you have not received a tracking number within 5 business days of placing your order, please contact us at support@pawfev.com.

Customs, Duties & Taxes

Orders may be subject to import duties, taxes and customs fees levied by the destination country. These charges are set by that country's customs authority, are separate from the amount you pay PawFev, and are the responsibility of the recipient. PawFev has no control over these charges and cannot predict their amount.

Damaged Items

Please inspect your order on delivery. If your item arrives damaged or defective, contact us at support@pawfev.com within 30 days of delivery, and as soon as you can so we can help quickly, with your order number and photographs of the damage and the outer packaging. We will arrange a free replacement or a full refund, and we cover all return postage in these cases. This does not affect your statutory rights.

Incorrect Delivery Addresses

Please check your delivery address carefully at checkout. If an order is returned to us because an incorrect or incomplete address was supplied, we will contact you to arrange redelivery. If you would prefer a refund instead, we will refund the full order value.

Lost Packages

If your tracking shows no movement for 10 consecutive business days, or your parcel is marked delivered but you have not received it, contact us at support@pawfev.com. We will open an investigation with the carrier on your behalf and, where the parcel cannot be located, we will send a replacement or issue a full refund. You do not need to contact the carrier yourself.

Cancellations

You may cancel an order free of charge at any time before it is dispatched by emailing support@pawfev.com. Once an order has been dispatched, please refer to our Refund Policy.