Contact

Have a question about an order, a product, or anything else? We'd love to help.

Fill in the form below and the PawFev team will get back to you within 1 business day. You can also reach us directly at support@pawfev.com.

Mizanur Rahman, trading as PawFev
Sole trader (Empresário em Nome Individual), registered in Portugal
Rua Leite de Vasconcelos 43, 2.º Frente, 1170-198 Lisboa, Portugal
Email: support@pawfev.com
Phone: +351 920 398 668
NIF / Portuguese VAT: PT322398177

Customer service hours: Monday to Friday, 09:00–17:00 UK time. We aim to reply to every message within 1 business day.

Returns address

Please contact us before sending anything back. Once we've confirmed your return, send it to:
PawFev — Returns, Mizanur Rahman, Rua Leite de Vasconcelos 43, 2.º Frente, 1170-198 Lisboa, Portugal.

Complaints

If something has gone wrong, email support@pawfev.com and we'll respond within 1 business day. If we can't resolve it between us, UK consumers can seek free advice from Citizens Advice, and consumers may also submit a complaint through Portugal's electronic complaints book at livroreclamacoes.pt.

For questions about delivery times and returns, see our Shipping Policy and Refund & Returns Policy.